We here at Sewing Etc. take great pride in ensuring our products are top quality and packed with care. All sales final. No returns or refunds. Please contact us if you have any issues. 1-630-882-9328 We have a flat handling rate of $5.00 , shipping costs are rolled in to the cost of goods. So if your just browsing our products before you come to shop in person the shipping cost will be deducted at checkout. Thank you. Kelly